FAQ

 

What is your shipping policy?

We deliver locally in Eugene, for a flat rate fee of $10 (no order is too small, but we do have a 48 hr. turn around, so if you want your cocktail mixers on Friday get your order in on Wednesday.

Eugene residents may pick up at Saucefly kitchen with no delivery charge.

All shipping to the midwest and east coast is calculated at checkout via fedex ground. If you pre-pay the annual box, you will only be charged shipping fees when your box is delivered.


Do you ship internationally?

Saucefly does not ship internationally because the product is perishable.


What is the shelf life of Saucefly’s fresh products?

Sara carefully plans each box so that you do not have a lot of items that quickly expire, so you have time to use and enjoy your sauces. It is up to the individual customer to decide how long they prefer to keep their products, but it is recommended that all fresh sauces and salsas be used within the first 10 days of delivery for the best taste and quality.


Can I order an individual box as a gift?

YES! Our subscription option gives you a discounted rate when you sign up for either the annual or 4X a year option. If you choose to just send one box we charge an additional $25./



Can we get Saucefly delivery more than once a season?

You are welcome to build your own box, or order a-la-carte from our retail section. We deliver or you can pick up if you are local to the Eugene/Springfield area. You may also order additional seasonal boxes if you are already a member and just LOVE this seasons contents, just send us a note sara@saucefly.com and we will send out another box at the member price.



What is Saucefly’s cancellation policy?

Cancellation is easy, although Saucefly does require 20 days notice to cancel. As an example, if you receive your box on the 7th of the month you have until the 17th to cancel next month’s order. Cancellations not within the 20 day limit will result in one final box being shipped before cancellation.


What if I want a Saucefly membership but the boxes include too much food for one person?

Saucefly allows you to change your shipping address for each order, so you can share with a friend, you can place your box on hold or order a small box for 2 with less items.


What if I want to order an item that was in last month’s box?

Saucefly will be offering product add-ons in the next few months. You can always try sending us an e-mail to see if we have any extras, however most of our sauces are made in small batches just for the seasonal subscription box.

 

Terms and Conditions

 

Saucefly is a monthly membership service. When you sign up and provide your credit card information, you will have a chance to select boxes for 2, 4 or 6 people. A subscription means you will receive a box of 8 to 12 handcrafted culinary items 4 times per year (one per season). You are also free to shop a la carte and not join in a membership plan, or select a one-time Party Box with no membership commitment. Memberships will automatically renew at the end of the subscription period, unless we are notified by the customer. Any membership can be canceled without penalty 20 days prior to the current shipping date. Once shipments are in progress, we can't cancel them. Memberships are transferable.